FREQUENTLY ASKED QUESTIONS

General

*   How do I make a reservation?

*   Can I bring my pet?

*   What time are check-in and check-out?

*   What are your office hours?

*  What is your cancellation policy?

Homeowners

*   Where can I get a copy of my deed?

*   How do I change the names on my deed?

*   When may I make a reservation at bonus rates?

*   Who is eligible for homeowner benefits?

*   How do I put my unit in the rental system?

*   When are my maintenance fees due?

*   What dates do my week fall on?

 

How do I make a reservation?

Reservations may be made by calling (828)963-6551, extension 0.  A non-refundable advance deposit will be required for stays of one week or more, or when renting multiple units.

 

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Can I bring my pet?

Unfortunately, many people have pet allergies.  Therefore, Willow Valley does not allow pets in any of our units.  Should you need to bring a service animal, advance arrangements must be made with the front desk.  The fine for unauthorized pets is $250 per day and immediate eviction.

 

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What time are check-in and checkout?

Check-in is at 4:00 p.m., and check-out is at 10:00 a.m.

 

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What is your cancellation policy?

Reservations may be cancelled up to one week in advance without a cancellation penalty.  If you should cancel less than one week in advance, there will be a 30% charge of the entire rental. Weekly rentals or multiple unit rentals will be required to pay an advanced deposit which is non-refundable.

 

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What are your office hours?

Our office is open from 8:00 a.m. until 9:00 p.m., 7 days a week. The office is closed for lunch from 12 Noon – 1 p.m. Monday – Friday. Should you be unable to arrive during office hours, advance arrangements must be made with the front desk by calling (828) 963-6551 ext 0.

 

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Where can I get a copy of my deed?

Copies of deeds may be obtained from the Watauga County Register of Deeds, either by calling them at (828) 265-8052 or by a document search on their website.

 

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How do I change the names on my deed?

A real estate attorney can assist you with deed changes.   Once the new deed has been recorded with the Register of Deeds office, simply forward a copy that includes the tax stamp to us.

 

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When may I make a reservation at bonus rates?

Bonus rates become available to homeowners twenty-one days in advance of the arrival date.  The homeowner must be the one who checks in/using the unit. A two night minimum is required for bonus rates. If you chose to stay only on night, you must pay full rate, even if you are a homeowner.

 

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Who is eligible for homeowner benefits?

Homeowner benefits are available for those individuals named on the deed.

 

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How do I put my unit in the rental system?

Homeowners may put their unit in the rental system by submitting a completed Rental Agreement – a separate rental agreement is required for each year/each unit.

 

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When are my maintenance fees due?

Following is the Assessment Billing and Collection Policy of Frontier Village Property Owners Association as adopted by its Board of Directors:

 

December 15            First Assessment billing notice is mailed to all owners for the following year.  Payment is due upon receipt. *

 

January 1 – 31         Owners who are checking in for regular use or bonus use in January will be required to pay their assessment in full at, or before, check-in.

 

February 1                 Delinquency date.  Second notice mailed to all owners who have not paid their account in full.  Delinquent owners may not make or hold reservations for any type of use.  A $50 reinstatement fee is added to all delinquent accounts.

 

March 1                      Third notice mailed to all owners with outstanding balances.  Beginning March 1 and on the first of each month thereafter, interest will be added to the delinquent amount at the rate of 1% per month.

 

Beginning April 1     The Board of Directors may, at its discretion, contract for professional collection agency services.  The cost of said services shall be added to the delinquent owner’s account.

 

*Access may be denied for non-payment of maintenance fees.  Any payment not honored

for any reason will result in the addition of $25 to Owner’s account.

 

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What dates do my week fall on?

 

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Last revised: April 15, 2017

 

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